Radical Efficiency: different, better, lower cost public services (Research Paper by NESTA, 2008) Report that argues for a radical approach to public service design and delivery. Principles include:
- Make true partnerships the best choice for everyone
- Enable committed, passionate and open-minded leaders to emerge from anywhere
- Start with people’s quality of life not the quality of your service
- Work with the grain and in the spirit of families, friends and neighbours
- Manage risks, don’t just avoid them
The authors don’t use the language of ‘intimate innovation’, directly; but they are describing the shift to closer, deeper relationships. The shift to deeper and closer relating is
- between the interested parties in a situation or problem
- based on a much wider than usual view about ‘who-has-skin-in-the-game’, who is concerned
- getting ‘at the root’, as the use of ‘radical’ implies; but also
- more efficient
This is a powerful assertion – one might commonly accept that to be radical involves a deepening of intimate relating; but it is also more efficient. It saves a lot of time, spent otherwise avoiding the real issue at hand.
Slingshot